Fine print

By signing up for an event or purchasing a product, you are agreeing to the following terms & conditions.
 

event CANCELLATION & REFUNDs

Because of purchased supplies and event minimum requirements, event ticket fees will not be refunded, but you are welcome to send a friend in your place. Please email us in advance at hello@oneonethousand.net if you intend to do this.


product reTURNS

We hope you love what you buy. And we also understand sometimes it doesn't work out. We are unable to give product refunds but you can exchange unused, unopened items within 15 days of purchase with receipt for other product or store credit. Some restrictions may apply.

Return shipment costs are the responsibility of the buyer. We cannot be held responsible for items damaged or lost in return shipment, therefore please use an insured and trackable mail service.

Before mailing an item back, please give us a heads up via email at hello@oneonethousand.net to request a return authorization. Include details on the order number and item(s) you wish to return.

If by some chance your product is defective, we'll gladly work with you & the designer to get a replacement.


Shipping & Lead Times 

All orders placed with One-OneThousand are subject to acceptance and availability. Most items will ship within 3-5 business days.

Any products that are made to order will be stated as such and a production time frame will be confirmed via email. All shipping of One-OneThousand products is via USPS or UPS. If you are local and would like to arrange pickup during good day shop hours, please select “Local Pick Up” during check out.


Pricing & payment

Prices are subject to change. Please note that international prices may change if the currency exchange rate changes before your order is accepted.

Payment is required prior to shipping of your goods or confirmation of your registration. All One-OneThousand transactions are processed using Stripe or Square. If you are unable to process your payment using this method, please contact us at hello@oneonethousand.net. Do not send your credit card information via email as it is unsafe. Your email will be immediately deleted and the transaction will not go through.


COPYRIGHT & INTELLECTUAL PROPERTY POLICY

Your use of this site and its content does not give you any rights in relation to any designs, trademarks, copyright and all other intellectual property and material rights relating to One-OneThousand products, workshops, labs, events and any other items and images on this site. All other third party trademarks, designs, and related intellectual property rights mentioned or displayed on this site are protected by intellectual property laws. You are only permitted to use the items as authorized in writing by Sarah Artz. Any reproduction or redistribution of the items is strictly prohibited.


PHOTOGRAPHY

By participating in an event with One-OneThousand, you grant One-OneThousand, its representatives and volunteers the right to take photographs of you and your participation. You authorize One-OneThousand to use such photographs for any lawful purpose, including for publicity, illustration, advertising and web content. Your own photography is encouraged! Please feel welcome to snap photos of your experience and share on social.